Privacy Policy

Private Drainage UK ("we", "us") is the data controller for personal data collected through this website. This policy explains what we collect, why, and what your rights are under UK data protection law.

Who we are

Private Drainage UK is the data controller for this website. Contact us with any questions.

What we collect

• Contact details you provide — name, email address, phone number, postcode
• Details about your enquiry — system type, property details, timeframe, and any files you choose to upload
• Technical and usage data — pages visited, referring site, and marketing attribution (UTM parameters, if present)
• Cookie data — see our Cookie Policy

Why we collect it, and our lawful basis

• To respond to your enquiry and introduce you to a specialist — necessary to perform the service you've requested (contract / legitimate interests)
• To improve our guides and site — legitimate interests
• To send marketing communications — only where you've given consent, which you can withdraw at any time

Who we share it with

If you submit an enquiry, we share the relevant details with an independent specialist we believe is appropriate to carry out the work, so they can contact you. We may also share data with service providers who help us operate the site (such as hosting and analytics providers), under appropriate data processing terms. We do not sell your personal data.

How long we keep it

We retain enquiry data for as long as reasonably necessary to fulfil the purpose it was collected for and to meet our legal and accounting obligations, after which it is deleted or anonymised.

Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data, to object to processing based on legitimate interests, and to data portability. To exercise any of these rights, contact us. You can also complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your data.

Marketing

We only send marketing communications if you've opted in, and every message includes a way to unsubscribe.

Cookies

See our separate Cookie Policy for details on cookies used on this site.

Contact

Questions about this policy: contact us.